Training
Jupiter Systems Training
Jupiter Systems Training is offered during the third week of each month on the following schedule:
Days
Courses
Tuesday
PixelNet
Wed-Thur
Fusion & ControlPoint
Training is held at our Hayward, CA facility in the San Francisco Bay Area.
We require that you request training on-line, using our Training Request Form. This form is directed to all of the people in the contact list at the bottom of this page. We can accommodate up to 8 people at a time in our new
There are several things that we need to know:
- How many people are you scheduling training?
- List of names and contact info would be helpful as we like to send an e-mail to attendees. In general we prefer to have at least two (2) people in a training session.
- What kind of training you require, and how we can best serve your training needs. When would you like to schedule the training session? (subject to availability).
Training is handled by our Technical Support Department. In most cases the Tech Support Supervisor will be conducting your training. Training sessions are two days consisting of the following:
Fusion Training
Day One is focused on hardware:
- Hardware
- System Concepts
With emphasis on all board types - System Configuration
- Hardware Installation
- Module Replacement
Day Two is focused on software:
- System Overview
- Operation
- Installations
- VirtualScreen
- System Configuration
- Software Installation - you will do one on your own work station and laptop.
- LiveVideo
- RGB Capture
- ControlPoint
- RemoteCursor
PixelNet Training
The Morning Session is focused on hardware:
- Hardware
- Node Types
- System Configuration
- Hardware Installation
- Node Replacement
The Afternoon Session is focused on Software:
- System Overview
- Operation
- Installations
- System Configuration
- Software Installation - you will do one on your own work station and laptop.
The course includes hands on experience, applying what you have learned, building and operating a PixelNet installation.
- Hardware installation
- Configuration
- Software use
Sales/Marketing Training
SESSIONS
Standard training sessions consist of a two-day program, held on Monday and Tuesday or Wednesday and Thursday, with Sales/Marketing on Friday. Sessions are geared to groups of up to 6 people. Training sessions start promptly at 8:00 AM and run to about 3:00. Dress is comfortable and no ties are required. A lunch break will be taken around noon. Lunch is provided on-site as part of the training session. Please bring your laptop as it may be required as part of your training. If you are not allowed to install software on your laptop please let us know so we can provide one for your use. Training is geared toward a hands-on approach. For Fusion, you will work at your own workstation connected to a Fusion System that will be used both as a wall controller receiving training information from the host, and as a workstation to control the display wall using the ControlPoint client software. You will do a complete installation of the Galileo Software on your workstation, and you will use it to control the display wall. You will also install the client software on your laptop and use that to control the display wall. For PixelNet, you will do a complete hardware and software installation on our equipment. You will then configure the system and do some general operations.
SCHEDULING
Scheduling is started by your submission of the Request for Training Form.
Jupiter will endeavor to honor all requests in a timely manner, but due to the intensity of preparation for training, we require the following: Scheduled requests must be made at least 2 weeks (10 working days) in advance of the requested session date. You will receive a request for confirmation message. This confirmation message must be returned in order to complete your session scheduling.
All cancellations must be made at least 5 business days prior to the scheduled training date. Schedule changes must be by cancelation and submittal of a new request form for the date desired. Changes must be submitted at least 5 days prior to the originally scheduled date. Cancellations less than five days may incur a cancellation charge.
Due to the high number of requests for training sessions at Jupiter Systems, it is advised that training requests be made as early as possible to insure scheduling and confirmation of your requested dates. Your session can NOT be confirmed for your requested session until Jupiter receives a confirmation e-mail from you (i.e. receives a reply to the request for confirmation message). It is most important that you get this confirmation back to us as soon a possible. In all cases, scheduling will be done on a first-come first-served basis.
MATERIALS
All training materials are provided. Each trainee receives a System Manual and is encouraged to make notes in these manuals as needed. Training is conducted in a private room with a complete Wall Controller System and display wall. Systems are available for viewing and examination. Due to similarities and availability of hardware, all models may not be represented. We suggest that you bring your laptop to your training session. You will receive a copy of the latest release of Galileo on CD from which you will use to install the ControlPoint client software on your laptop. You may also be required to view the online manual electronically.
TUITION
Jupiter Partners are expected to attend training; there is no cost to our partners. Training is a condition for full dealership, there is no charge to dealers. Jupiter invites ALL dealers to take our training and come back for refreshers when necessary.
Training is based on a three day session for each of Fusion and PixelNet. The cost for the each of the two-day training sessions for end-users is:
- On-site training at your facilities, $3,000 per day plus transportation and lodging for Jupiter Systems Trainer(s), and any shipping costs for required training equipment not supplied by you. On site training must be scheduled 30 days in advance.
- At the Jupiter Systems Facilities, $1,500 for the first person and $500 for each additional person.
Transportation and lodging are the responsibility of the attendee or his/her employer.
MISC.
- Dress for training sessions is comfortable.
- If you have special needs, please let us know what they are so we can accommodate you.
- Please contact your Sales Rep; John Stark, Director of Product Management & Technical Services; or Dave Stearns, for information concerning tuition and payment.
- For scheduling information, questions on the training sessions, or help with special needs please contact Dave Stearns, Technical Support Supervisor and Trainer.
DIRECTIONS TO JUPITER SYSTEMS
A map to Jupiter Systems from the three International Airports can be found on our web site (see Contact Us page - Directions to Jupiter in the right side panel). The map also includes directions to the closest hotel.
LODGING AND TRANSPORTATION
Lodging and transportation are the responsibility of the individual trainees and/or their companies. Please see our Lodging and Transportation page for detailed information on lodging and transportation.
SCHEDULING AND QUESTIONS
Tech Support Supervisor
510-675-1007
Director of Product Management & Technical Services
510-675-1050